Shipping policy

We use Royal Mail for UK orders & rest of world. We aim to ship your order as quickly as possible. Please allow 3-5 working days for UK orders and 7-14 working days for rest of world from placing order to receipt of goods. Please allow 2-3 days extra during sale periods. Please note we do not currently ship to any countries within the EEA (European Economic Area). 
  1. All deliveries are subject to stock availability and authorisation of your payment.
  2. Once orders are placed, you will receive an order confirmation by email.
  3. Once your order is dispatched you will receive another email confirming that your order is on its way.

Covid-19 Update: Due to current circumstances and increased handling times by Royal Mail, your order might take a little longer to get you. Please bear with us. Should you have any queries, please feel free to get in touch with our customer service team on info@willyanddilly.com

International Deliveries

We offer an international delivery service on all orders.

Please note that the recipient for all other countries will be responsible for any import duties, clearance fees and any other additional charges. We operate on a DDU basis (Delivery Duty Unpaid). This means the recipient should be liable for any local sales taxes or import duties which may be charged on the purchase. Sometimes goods may be subject to delays, due to customs or weather.

The customer is also responsible for providing any information required by customs to ensure the goods are cleared. Willy & Dilly cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty.

Delivery and Shipping Charges

Delivery/Shipping charges (excluding duty) and lead times are as follows, please note these are working days and do not include weekends or holidays and are not guaranteed. 

  • UK (UK Mainland & Northern Ireland, excl. Channel Islands) £4.80 or free for orders of minimum value £15 (allow 3-5 working days. 7-14 working days during sale)
  • Rest of World £20 (allow 7 -14 working days)
    Price Paid
    Prices shown are in UK Pounds sterling and are inclusive of VAT at 20%. 

    As stated above, please note that we are unable to refund any duty paid on items returned to us either faulty or unsuitable as this is a contract between the purchaser and own country Customs & Excise.