Refund policy

At Willy & Dilly, customer satisfaction is our top priority, where we handle each query on an individual basis to ensure we give you the best response. We do hope that you are 100% delighted with your order; however, if you are not satisfied with your goods we will happily offer you a refund.

We can only issue refunds on items that are shipped back to us within 14 days of receipt.

In order to receive a full refund, the goods must be unused and in perfect condition, with all the labels and seals unbroken on the original packing.

Please see our Returns Procedure here: